MAAC machinery saves 50% of support cost using eWON remote access

Remote access enables MAAC machinery to connect to their machine just as if they were beside them and to have access to PLC’s, Drives and HMI devices and any other device connected to the machine subnet including an IP camera.


  • Save maintenance trip
  • Deliver a cutting-edge service
  • Improve flexibility
  • Quick and efficient troubleshooting

Re-posted from eWon’s success story June 4, 2017
Read the Success story MAAC machinery saves 50% of support

Tri-Phase Automation is a distributor of eWon in Wisconsin.
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Windwatcher uses eWON products to increase performance of Artic wind turbines from Colorado office

Tri-Phase Automation is a distributor of eWon/HMS in Wisconsin and northern Illinois.  Contact Tri-Phase Sales or Get A Quote

Welcewon-windwatcher-appome to Tuntutuliak, Alaska. In this rugged land of subzero chills and eternal winter darkness, the residents of Tuntutuliak place a high value on their electrical service. And, here in lies a success story from eWon worth telling.

Remote power systems

Nearly 4,000 miles away, in Colorado Springs, Colorado, sits the home of Windwatcher Systems, a manufacturer of wind turbine controls. Tom Ellis, Windwatcher Systems President, has created a solution for turbine controls located in remote power systems. According to Ellis, “These remote villages have traditionally used diesel generators to produce their power. And, with the combination of the rising price of diesel and high transportation costs, this power runs about $0.65 per kWh. The cost to the village is more than just high, it’s astronomical.”

Monitoring and remote control system

Tom’s organization produces a control system that not only matches the output of the wind turbine with the diesel generator, it controls factors not found in your typical wind farm application. “In the artic, the temperatures can drop to 30 and even 40 below zero. At those extremes in temperature, air is much denser than in normal situations. Because of this phenomenon turbines can over produce. With this factor in mind, the Windwatcher control system was designed to be scaled for these conditions.”, again per Mr. Ellis. Here’s the crux of the story. Windwatcher Systems must have the ability to remotely monitor their systems in the field.

Reliable remote system to monitor

After searching the market for a reliable remote system to monitor and tweak their control systems, Windwatcher discovered the eWON device. Here are their words, “We looked into a number of systems for monitoring but we knew that we had come on something much different as we made some final tests. Our system was being assembled in a panel shop about 100 miles away and we decided to run a test rather than make the drive. We asked the shop to turn on power and we made the connection. The rest fell into place like magic.”

Remote programming, trouble shooting and monitoring

The eWON system allows for remote programming, trouble shooting and monitoring like nothing else on the market. “The eWON system just takes the stress out of shipping our systems to the far corners of the globe. For example, just last week we were able to update and test seven systems in a single day; all from the comfort of our office. Nothing else on the market allows that kind of flexibility.”

Data collection

eWON also allows collection of data to be resident on their devise. This allows for monitoring even when the device is not online do to network outages. And, because the eWON system operates using Ethernet, other non-control devices can easily piggyback onto the architecture. Just imagine the power of not only control system monitoring but also connection to video streams for a quick “visual inspection” of the environment.

The importance of the eWON system came through loud and clear when Windwatcher President Tom Ellis made one final statement.

“Without the eWON device our whole business model comes to a screeching halt. We couldn’t do what we do without the remote monitoring provided by eWON. The eWON products open up a new paradigm where distance, travel, and lack of expertise in the remote villages is no longer a deal breaker. We can improve the quality of life for the residents of remote villages and deliver world class service anywhere on the planet. Simply put, the numbers just don’t add up without eWON.”


  • 4000 miles away Colorado/Alaska
  • Perform turbine startup from office
  • New service made possible with eWON remote access
  • Quick “visual inspection” of the environment using video streams
  • Deliver world class service anywhere on the planet

eWON router monitors wind turbines on Bali and Sint Helena

ewon-router-wind-turbine-baliA solution story from eWon.

Wind Energy Solutions (WES) is based in Holland. Wind turbines built by this company stand today on islands in Indonesia, in the far reaches of Canada, and on Caribbean islands. Thanks to eWON routers and Internet links, WES remains in constant contact with its wind turbines so it can provide immediate help in case of problems.

Frank Hoogers, managing director of WES: “Our wind turbines are located at distant sites. Of course, we always use local installation companies, but we also have to support these companies.

Especially right after a wind turbine has been installed; we maintain frequent contact with the control system in the turbine from our site in Opmeer. We equip 90% of our wind turbines with an eWON router, which is connected directly to the turbine control system. In the outward direction, the router makes contact via a fixed cable connection or via GSM with GPRS.”

Event and data analysis

The WES company primarily retrieves the history of alarms and events from the system.

“We can log all sorts of data about the operation of the wind turbine and then upload it. We can also display this data in graphic form and use this to analyse a logged series of events.

This information is very important as an aid to support the local user. If the wind turbine has just been put into service, we can use the analyses to carry out remote fine tuning. Sometimes you have to readjust the settings, and we can do this ourselves from here over a very wide range. We can also update the software in the IPC and the inverters of the wind turbine from here.

The local installer can also upload data directly using the eWON router, and so can the end user (the electricity company). However, every access is protected by a password, and we distinguish different types of users, so they don’t all have the same privileges.”

eWON perfect compatibility

The eWON 2101 router used by WES is an industrial modem router and a member of a large family of routers. An important feature of this router is that it has several modems, which enables it to support conventional dialup connections such as PSTN, ISDN, GSM, GPRS, EDGE, and 3G/UMTS. Connections of this sort are initiated by an administrator or an employee of the maintenance department. However, the modem can also independently take the initiative to send a message via GPRS.

The router also has various ports for local Ethernet, local serial or MPI/Profibus networks and Modbus RTU. This wide variety of options is important. There aren’t many competitive industrial routers that can handle the combination of Ethernet and a serial, Modbus RTU or Profibus network. With its ability to let users access « old » and « new » controllers at the same time, the router is also a choice in situations where different types of control interfaces are used, which occurs in a lot of companies.

Another advantage is that the customer is directly prepared for the future. A customer who has an existing Profibus controller and switches to Ethernet or Profinet can continue to use the same modem. An attractive supplementary advantage of the eWON router is that it can communicate with all major brands of PLCs and IPCs.

“Actually, this is all possible thanks to the advent of the Internet. That also applies to the success of our company. Ten years ago, none of this would have been possible. Without the Internet, I would never have sold so many wind turbines, and without the Internet I wouldn’t be able to support them.”

Tri-Phase Automation is a eWon/HMS distributor in Wisconsin.

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American Water Technology – Reduces project IT lead time by 40-50% with eWON

A solution story from eWon

ewon-waste-plant-monitorAmerican Water Technology is a turnkey manufacturer of water treatment facilities located in Redding, California. Serving the markets for everything from small water districts to industrial process water, they provide one-of-a-kind engineered solutions to meet the specific needs of their varied client base. Designed to minimize the capital expense of the large and complex systems used to control this vital resource, their solutions produce maximum ROI.

Operating with a team which includes professionally certified engineers, software developers, licensed system operators, fabricators and conceptual designers – they are responsible for the efforts required to evaluate, design, test, and maintain the water systems they produce.

eWON and the Talk2M solution

American Water Technology is an early adopter of the value created through eWON and the Talk2M solution. Right from the start, they discovered that the eWON solution established a 20% reduction in hardware costs associated with remote connectivity. They quickly learned that use of the simplified connection created an inherent ability to reduce new project IT lead times by 40-50%. American Water Technology learned this point to be a competitive edge in the tough water treatment market.

Direct secure remote connection

Depending on the geography distribution of their clients, American Water Technology uses multiple eWON products. According to Darian Slywka of American Water Technology: “Some of our projects are located in remote isolated areas. In these areas, we might take advantage of a 3G cellular modem build in the eWON to create a direct secure remote connection to our interactive logic controllers and water systems.” However, eWON is best known for devices capable of smoothing out the issues associated with using the customer’s LAN infrastructure.

“As you might imagine, there are significant issues with security relating to utility infrastructure. Opening ports in a firewall creates concerns for both the customer and for our own systems,” continues Mr. Slywka.

ewon-water-equiptEasy and secure VPN remote access

The eWON solution, along with companion service Talk2M, allows American Water Technology to assign engineers and programmers based on workload, project dynamics and business requirements. They monitor not only equipment access but log the time they spend working remotely. eWON’s easy and secure VPN remote access allows engineers to monitor, debug and later troubleshoot literally any device with an Ethernet connection – things like ILC’s, Drives, instrumentation and other devices can be connected as easily as if they were within arm’s reach.

Easy to configure

With the built-in PLC protocols for all major PLC vendors (including Allen Bradley, Siemens, and Modbus) it is very easy to configure the eWON unit to monitor key parameters such as: PH-value, PSI, water quality and others. The system can automatically send alarms to customer engineers or developers back at the American Water Technology facility. As a matter of fact, “our” staff can remotely troubleshoot and diagnose a water system from their laptop anywhere they have an internet connection.

American Water Technology’s customers are often affected by governmental regulations which require data logging as part of their system architecture. The next step forward is implementation of this feature which will allow further simplification of their design. Mr. Slywka believes this point will reduce yet more cost from their overall system price and ultimately deliver new services to customers with very little or no added cost. Think of it as a free performance report. Quick easy start-up, efficient adjustments along the way, remote monitoring and historical data logging are the future. eWON is creating the future now.


• Reducing the hardware costs of remote connectivity by over 20%
• Minimizing new project IT lead times by 40-50%
• Providing attractive new customer services with minimal development

Tri-Phase Automation is a eWon/HMS  distributor in Wisconsin.
Contact Tri-Phase Sales or Get A Quote

eWon Success Story: A new generation of pools

To ensure the water quality in swimming pools is correct, there are complex technical processes going on in the background. Thanks to eWON, service technicians can now react quickly, even at weekends, before problems strike.

Dowload and Read the Success Story

Solution: Remote Data


  • Fast and efficient remote support
  • More than 100.00 km saved each year
  • New monitoring services based on eWON technology

Tri-Phase Automation is a HMS/Anybus/eWon distributor in Wisconsin.
Contact Tri-Phase Sales or Get A Quote